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Our team of experienced leaders in sales, marketing, call center management, training and development will evaluate objectively each customer touch point in your process, defining each department's role in the overall service delivery process. We believe contact centers that implement and focus on a customer centric approach to the overall service delivery work more effectively because the whole organization becomes involved and accountable for the customer experience.
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| TRAINING PROGRAMS |
| EVANS CONSULTING GROUP and Customer Service 101 |
Evans Consulting Group
Management & Development | Customer Service 101 Customer Service Training Programs |
Call & Contact Center Management & Development Programs
- Instructor Led Workshops
- ECG has engaged with some of the nation's most powerful management development program providers, offering you an array of certified programs.
- Our extensive customized management development programs are designed with your specific needs and desired outcomes in mind through each training module.
Available Workshops
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Customer Service Training Programs
- Instructor Led Workshops
- Customer Service 101 provides our clients the newest and most innovative customer service skills training available in the U.S.
- All of our customer service programs are customized to your specific needs to ensure we focus our efforts on the skills and techniques that are most important to you.
- We use your organization’s business scenarios for all skill practices and training exercises. This customization provides your staff with the opportunity to practices their newly learned skills in their own “real world” business situation. This unique approach ensures that they understand how to engage with the customer while providing the customer service best practices that are applicable to your unique business environment.
Available Workshops
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