 |
 |
Our team of experienced leaders in sales, marketing, call center management, training and development will evaluate objectively each customer touch point in your process, defining each department's role in the overall service delivery process. We believe contact centers that implement and focus on a customer centric approach to the overall service delivery work more effectively because the whole organization becomes involved and accountable for the customer experience.
|
|
|
|
|
 |
Customer Service 101 is a division of Evans Consulting Group focused specifically on customer service training and development. We offer customized customer service training programs to meet your organization's specific needs. Depending on your training requirements, we offer instructor-led workshops at your site or develop programs for your team to deliver.
Sherry Redden Evans, managing director of training & development, is recognized in the customer service community as a leader and is an accomplished speaker in the dynamics of customer service delivery within organizations. Sherry and her team will be with you every step of the way from the needs analysis to post assessment follow-up to ensure the success of the program. |
|
|
|
| Resources |
| EVANS CONSULTING GROUP and Customer Service 101 |
|
2015 ServiceMatters Communication Articles For Service Professionals
2014 Archived ServiceMatters Communication Articles
SUBSCRIBE NOW TO THE ServiceMatters MONTHLY NEWSLETTER FOR SERVICE PROFESSIONALS!
INTERNATIONAL CUSTOMER SERVICE ASSOCIATION
Click here for information on the Georgia ICSA Chapter Meetings
Click here for information on the National ICSA Chapter Membership
Georgia Chapter Members and Guest - please Click here to take our survey |
|
| |
 |
|
