Our team of experienced leaders in sales, marketing, call center management, training and development will evaluate objectively each customer touch point in your process, defining each department's role in the overall service delivery process. We believe contact centers that implement and focus on a customer centric approach to the overall service delivery work more effectively because the whole organization becomes involved and accountable for the customer experience.
Customer Service 101 is a division of Evans Consulting Group focused specifically on customer service training and development. We offer customized customer service training programs to meet your organization's specific needs. Depending on your training requirements, we offer instructor-led workshops at your site or develop programs for your team to deliver.

Sherry Redden Evans, managing director of training & development, is recognized in the customer service community as a leader and is an accomplished speaker in the dynamics of customer service delivery within organizations. Sherry and her team will be with you every step of the way from the needs analysis to post assessment follow-up to ensure the success of the program.

Customer Service 101

Each of the 75 minute titles are available to mix and match topics to allow you build a half, full day workshops or develop a Lunch & Learn Series of workshops that meets your specific training needs.

Choose your topics from the 75-Minute Training Menu. Next  mix and match your titles and let us help you develop a half or full day workshop for your organization focusing on your specific needs or schedule over a three, six or twelve month calendar year using our lunch and learn formate.

75-Minute Workshop Menu Topics:

Don't have time for a four hour or full day workshop?  Turn your training into our Lunch & Learn series. Choose your title(s) and we will develop an interactive lunch and learn workshop program covering each topic over a three, six or twelve month period.

To request more information contact us at info@evansconsultinggroup.com



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Ackerman Security Acuity Brands AGL Resources Ameritox Atlanta Journal Constitution
Automated Logic Corporation AutoTrader.com Biolab, Inc. CareStream Dental CarMax Auto Finance
Cobb County Transit Coca Cola North America Collins & Aikman Floorcoverings DeKalb County Public Schools Equisys, Inc.
Genuine Parts Corporation Georgia Baptist Foundation Georgia Pacific Georgia Power  
        ... (many more)