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Our team of experienced leaders in sales, marketing, call center management, training and development will evaluate objectively each customer touch point in your process, defining each department's role in the overall service delivery process. We believe contact centers that implement and focus on a customer centric approach to the overall service delivery work more effectively because the whole organization becomes involved and accountable for the customer experience.
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| SELECTED WORKSHOP DETAILS |
| Customer Service 101 |
Each of the 75 minute titles are available to mix and match topics to allow you build a half, full day workshops or develop a Lunch & Learn Series of workshops that meets your specific training needs.
Choose your topics from the 75-Minute Training Menu. Next mix and match your titles and let us help you develop a half or full day workshop for your organization focusing on your specific needs or schedule over a three, six or twelve month calendar year using our lunch and learn formate.
75-Minute Workshop Menu Topics:
Don't have time for a four hour or full day workshop? Turn your training into our Lunch & Learn series. Choose your title(s) and we will develop an interactive lunch and learn workshop program covering each topic over a three, six or twelve month period.
To request more information contact us at info@evansconsultinggroup.com
NOTE: Please fill out the following form completely in order to request more information about this workshop.
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