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Our team of experienced leaders in sales, marketing, call center management, training and development will evaluate objectively each customer touch point in your process, defining each department's role in the overall service delivery process. We believe contact centers that implement and focus on a customer centric approach to the overall service delivery work more effectively because the whole organization becomes involved and accountable for the customer experience.
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SELECTED WORKSHOP DETAILS |
EVANS CONSULTING GROUP |
Recruiting, Selecting, and Managing Home-Based Agents
At-home agent models for customer service have quickly grown over the past few years. Recent workforce trends have accelerated adoption of at-home agent programs for call centers to reduce cost. In this workshop we will review the trends as well as discuss how to recruit, select the “right” staff, and manage your at-home agents.
What you will learn:
Workshop Details:
- Four-hour workshop / plus one-hour post workshop skills practice (for those who choose to participate) working with your real world team challenges as skills practice examples
- Maximum 25 attendees
- Audience: Call center hiring managers
NOTE: Please fill out the following form completely in order to request more information about this workshop.
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