Home Company Info Call/Contact Center
Consulting Services 		Training Programs Metro Workshops Customer Touch Point
Analysis Audit 		Resources Contact Us
Our team of experienced leaders in sales, marketing, call center management, training and development will evaluate objectively each customer touch point in your process, defining each department's role in the overall service delivery process. We believe contact centers that implement and focus on a customer centric approach to the overall service delivery work more effectively because the whole organization becomes involved and accountable for the customer experience.
 
Customer Service 101 is a division of Evans Consulting Group focused specifically on customer service training and development. We offer customized customer service training programs to meet your organization's specific needs. Depending on your training requirements, we offer instructor-led workshops at your site or develop programs for your team to deliver.

Sherry Redden Evans, managing director of training & development, is recognized in the customer service community as a leader and is an accomplished speaker in the dynamics of customer service delivery within organizations. Sherry and her team will be with you every step of the way from the needs analysis to post assessment follow-up to ensure the success of the program.


SELECTED WORKSHOP DETAILS
EVANS CONSULTING GROUP
Human Resources for Call Center Management

The Principles of Hiring and Measuring the Contact Center Staff Workshop.

What you will learn:

  • How to hire the best agents.
  • How to introduce your expectations through the customer service skills training program.
  • How to retain the best employees through employee management.
  • How to implement contact center best practices for reward, recognition, and motivation programs.

Workshop Details:

  • Four-hour timeframe
  • Maximum 25 attendees
  • Audience: Call center management staff
 
 
 
 

 

NOTE: Please fill out the following form completely in order to request more information about this workshop.

PLEASE ENTER THE FOLLOWING INFORMATION
NAME:  
(First Name - Last Name)
TITLE: 
COMPANY: 
EMAIL ADDRESS:  
PHONE NUMBER:  
REQUEST DETAILS:   
SECURITY CODE:   What is 111 plus 237?
IP ADDRESS:   Your IP Address is recorded as:
44.201.94.236
 
 
 
NOTE: All information submitted to our company will be considered confidential and will not be released to any agency, business, or individual except as might be required by law.
   
 
Ackerman Security Acuity Brands AGL Resources Ameritox Atlanta Journal Constitution
Automated Logic Corporation AutoTrader.com Biolab, Inc. CareStream Dental CarMax Auto Finance
Cobb County Transit Coca Cola North America Collins & Aikman Floorcoverings DeKalb County Public Schools Equisys, Inc.
Genuine Parts Corporation Georgia Baptist Foundation Georgia Pacific Georgia Power  
        ... (many more)

Home  |  Training Programs  |  Metro Workshops  |   Resources  |  Contact Us

Copyright ©2012 by Evans Consulting Group.
Web design and Maintenance by WebGraffix Media Solutions

 THE IMPACT OF FIRST IMPRESSIONS
"Your Customer May Not Remember What You Said, But They
Will Always Remember How You Made Them Feel"