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Our team of experienced leaders in sales, marketing, call center management, training and development will evaluate objectively each customer touch point in your process, defining each department's role in the overall service delivery process. We believe contact centers that implement and focus on a customer centric approach to the overall service delivery work more effectively because the whole organization becomes involved and accountable for the customer experience.
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SELECTED WORKSHOP DETAILS |
EVANS CONSULTING GROUP |
Human Resources for Call Center Management
The Principles of Hiring and Measuring the Contact Center Staff Workshop.
What you will learn:
- How to hire the best agents.
- How to introduce your expectations through the customer service skills training program.
- How to retain the best employees through employee management.
- How to implement contact center best practices for reward, recognition, and motivation programs.
Workshop Details:
- Four-hour timeframe
- Maximum 25 attendees
- Audience: Call center management staff
NOTE: Please fill out the following form completely in order to request more information about this workshop.
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