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Our team of experienced leaders in sales, marketing, call center management, training and development will evaluate objectively each customer touch point in your process, defining each department's role in the overall service delivery process. We believe contact centers that implement and focus on a customer centric approach to the overall service delivery work more effectively because the whole organization becomes involved and accountable for the customer experience.
 
Customer Service 101 is a division of Evans Consulting Group focused specifically on customer service training and development. We offer customized customer service training programs to meet your organization's specific needs. Depending on your training requirements, we offer instructor-led workshops at your site or develop programs for your team to deliver.

Sherry Redden Evans, managing director of training & development, is recognized in the customer service community as a leader and is an accomplished speaker in the dynamics of customer service delivery within organizations. Sherry and her team will be with you every step of the way from the needs analysis to post assessment follow-up to ensure the success of the program.


SELECTED WORKSHOP DETAILS
EVANS CONSULTING GROUP
Human Resources for Call Center Management

The Principles of Hiring and Measuring the Contact Center Staff Workshop.

What you will learn:

  • How to hire the best agents.
  • How to introduce your expectations through the customer service skills training program.
  • How to retain the best employees through employee management.
  • How to implement contact center best practices for reward, recognition, and motivation programs.

Workshop Details:

  • Four-hour timeframe
  • Maximum 25 attendees
  • Audience: Call center management staff
 
 
 
 

 

NOTE: Please fill out the following form completely in order to request more information about this workshop.

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 THE IMPACT OF FIRST IMPRESSIONS
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