Our team of experienced leaders in sales, marketing, call center management, training and development will objectively evaluate each customer touch point in your process, defining the role of each department in the overall service delivery process. We believe contact centers that implement and focus on a customer centric approach to the overall service delivery work more effectively because the whole organization becomes involved and accountable for the customer experience.
Customer Service 101 is a division of Evans Consulting Group focused specifically on customer service training and development. We offer customized customer service training programs to meet your organization’s specific needs. Depending on your training requirements, we offer instructor-led workshops at your site or develop programs for your team to deliver.

Sherry Redden Evans, managing director of training & development, is a recognized in the customer service community as a leader and is an accomplished speaker in the dynamics of customer service delivery within organizations. Sherry and her team will be with you every step of the way from the needs analysis to post assessment follow-up to ensure the success of the program.

EVANS CONSULTING GROUP and Customer Service 101


Evans Consulting Group | P.O. Box 4018 | Alpharetta | GA | 30323-4018

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Richard K Evans



Click Here to Email Sherry Redden Evans


Evans Consulting And Customer Service 101 - Connecting With Your Customers

  • Voice Line: 770-772-7377
  • General Information Email: info@evansconsultinggroup.com
  • Address: Evans Consulting Group | P.O. Box 4018 | Alpharetta | GA | 30323-4018

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Genuine Parts Corporation Georgia Baptist Foundation Georgia Pacific Georgia Power  
        ... (many more)