Our team of experienced leaders in sales, marketing, call center management, training and development will evaluate objectively each customer touch point in your process, defining each department's role in the overall service delivery process. We believe contact centers that implement and focus on a customer centric approach to the overall service delivery work more effectively because the whole organization becomes involved and accountable for the customer experience.
Customer Service 101 is a division of Evans Consulting Group focused specifically on customer service training and development. We offer customized customer service training programs to meet your organization's specific needs. Depending on your training requirements, we offer instructor-led workshops at your site or develop programs for your team to deliver.

Sherry Redden Evans, managing director of training & development, is recognized in the customer service community as a leader and is an accomplished speaker in the dynamics of customer service delivery within organizations. Sherry and her team will be with you every step of the way from the needs analysis to post assessment follow-up to ensure the success of the program.



Each of the 75 minute titles are available to mix and match topics to allow you build a half or full day workshop that meets your specific training needs.

Choose your topics from the 75-Minute Training Menu. Next  mix and match your titles and let us help you develop a half or full day workshop for your organization focusing on your specific needs.

75 min learning tree

75-Minute Workshop Menu Topics:

Workplace Ethics: Show employees how a culture of integrity benefits everyone.

Managing Ethics: Learn the ethical management techniques that can transform your organization. Time Management:  Practical tools for getting a handle of your workday.

Professional Email Etiquette and Social Media Best Practices: Make your best impression when communicating with colleagues and customers.

Leadership at Every Level: Learn how to motivate your people and inspire them to work together as a team.

Criticism - Giving and Taking: Understand how to turn criticism to your benefit.

Conflicts in the Workplace: Learn key sources and solutions to most employee conflicts and how to quickly address and resolve.

Motivating Your Employees Part 1 Rewards and Recognition: Learn how rewards and recognition will help your employees feel appreciated.  Remember when employees feel appreciated they tend to work harder-and better.

Motivating Your Employees Part 2:  Part 2 provides participants with a framework within which to assess and develop effective motivation strategies for obtaining and maintaining high performance from employees. The course content is based on motivation research and proven practices in your specific work environment.  What works for one work group isn't necessarily what works for another group.

The Power of Positive Counseling: Learn the six-step process to turn problem employees into valuable contributors.

Performance Coaching: Coaching is what successful managers do to help employees meet expectations and become more productive.  Learn the simple for steps to effective coaching.

Management Skills for First-Time Supervisors: Learn solid skills needed to achieve exceptional results through others.

Performance Appraisals Getting Results: Learn how to get the best from your employees by effective use of the review

Didn't find the topic you were looking for?  Contact us we will provide you with additional titles that are available or customize a title for your specific training needs.

Don't have time for a four hour or full day workshop?  Turn your training into our Lunch & Learn series.  Choose your title(s) and we will develop an interactive lunch and learn workshop program covering each topic over a three, six or twelve month period.

To request more information contact us at info@evansconsultinggroup.com



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Ackerman Security Acuity Brands AGL Resources Ameritox Atlanta Journal Constitution
Automated Logic Corporation AutoTrader.com Biolab, Inc. CareStream Dental CarMax Auto Finance
Cobb County Transit Coca Cola North America Collins & Aikman Floorcoverings DeKalb County Public Schools Equisys, Inc.
Genuine Parts Corporation Georgia Baptist Foundation Georgia Pacific Georgia Power  
        ... (many more)