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Our team of experienced leaders in sales, marketing, call center management, training and development will evaluate objectively each customer touch point in your process, defining each department's role in the overall service delivery process. We believe contact centers that implement and focus on a customer centric approach to the overall service delivery work more effectively because the whole organization becomes involved and accountable for the customer experience.
 
Customer Service 101 is a division of Evans Consulting Group focused specifically on customer service training and development. We offer customized customer service training programs to meet your organization's specific needs. Depending on your training requirements, we offer instructor-led workshops at your site or develop programs for your team to deliver.

Sherry Redden Evans, managing director of training & development, is recognized in the customer service community as a leader and is an accomplished speaker in the dynamics of customer service delivery within organizations. Sherry and her team will be with you every step of the way from the needs analysis to post assessment follow-up to ensure the success of the program.


SELECTED WORKSHOP DETAILS
Professional training to meet today's challenges.

What People are Saying About Us

"Sherry was the most prepared and exciting instructor that I've ever seen. I have attended a lot of similar sessions and this one blows the others away."

"Worth every dime that I invested. I would even consider going through it again and feel the same way."

"I can't imagine how much time must have went into preparing such a well-thought out webinar."

"Great work guys. I absolutely loved every single minute of it."

"Very informattive. Packed with tons of information. Great work!"

"I would not hesitate to refer this service to anyone that is considering making the investment.. Sherry has a way of making everyone feel important!"

 
Ackerman Security Acuity Brands AGL Resources Ameritox Atlanta Journal Constitution
Automated Logic Corporation AutoTrader.com Biolab, Inc. CareStream Dental CarMax Auto Finance
Cobb County Transit Coca Cola North America Collins & Aikman Floorcoverings DeKalb County Public Schools Equisys, Inc.
Genuine Parts Corporation Georgia Baptist Foundation Georgia Pacific Georgia Power  
        ... (many more)

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 THE IMPACT OF FIRST IMPRESSIONS
"Your Customer May Not Remember What You Said, But They
Will Always Remember How You Made Them Feel"