Evans Consulting Group, marketing and call center consultants

	EVANS CONSULTING

	• Marketing

	• Planning

	• Implementation

	• About Us

	TELEPHONE DOCTOR® ATLANTA

	• Instructor Led Workshops

	• Open to the Public Workshop

	• Complete DVD Training Library

	• e-Learning Series

	• Discussion Catalyst® Series

	• Business Animations

	• Call Quality Evaluations

	CUSTOMER SERVICE 101

	• Mystery Shopping

	• Benchmarking

	• Customer Satisfaction Audits

	• Remote Monitoring

	• Call/Contact Center

»»	• Cust. Service Certification

	• Call Quality Evaluations

Houndsville Business Animations

FIVE-MODULE CERTIFICATION SERIES FOR CUSTOMER SERVICE SPECIALISTS

MODULE #5

CORE TEAM IMPACT - EACH PART REPRESENTS THE WHOLE

"Taking Responsibility for Personal Behavior"

In this module we discuss the impact of internal service and its impact on your company. We review how each person can impact their fellow employees’ behavior and performance.

Discussion Points:

Identify internal customers and how each part of the company impacts the customer experience.
Discuss and examine how employees are customers as well - and the impact of poor internal service.
Identify "what's in it for you".
Learn how to become a good team player.
Understand the life time value of your customers, the importance of customer retention and the impact bad service or perceived bad service has on the bottom line.

To learn more about our Customer Service Certification, please call us at (770) 772-7377 or email us. You'll be glad you did!

FREE PREVIEW

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SPECIALIZED
CONSULTING

"Evans Consulting Group specializes in two business disciplines. We are a customer service consulting firm and we also specialize in marketing strategy and planning services. We help companies improve customer relations and improve bottom line performance by designing and implementing call centers that are more responsive and less costly. Evans Consulting Group also can help you design and implement more effective marketing strategies, that will build your market share, and increase long-term profits.

- Evans Consulting Group